Printed service agreement beside a desktop printer on a tidy Hutchinson office desk

Website use and services

Terms and Conditions hp support

These terms explain how you may use HP Support's website and what applies when you request printing, printer setup, or operational guidance. Please read them before sending an enquiry.

Effective date: January 1, 2025. By using this website, you accept these terms as they apply to your visit.

Customer reviewing website terms on a laptop beside printer manuals and a compact office printer

01 / Access

Using This Website HP Support

Use the site for lawful, personal, or business enquiries about printing services. Keep your contact details accurate.

You must not interfere with the site's operation, test its security without permission, copy its content for resale, or submit material that is unlawful, misleading, or harmful.

Print technician checking paper alignment and control settings on a production printer in a workshop

02 / Service scope

Requests and Service Details HP Support

Each project is confirmed against its actual requirements. Details matter.

Written specificationsPaper, size, quantity, colour, files, and finishing should be agreed before production.
Printer guidanceAdvice depends on the printer model, software, network, and working environment you describe.
TimingAny completion date is an estimate until the scope and required materials are confirmed.
Customer approvalYou remain responsible for checking spelling, artwork, quantities, and final proof details.

Close view of hands reviewing a printed proof with measured margins on a workshop table

03 / Content and ownership

Your Files, Our Materials HP Support

You keep ownership of artwork, text, logos, and other material you provide. You give HP Support permission to use those materials only as needed to quote, prepare, produce, and discuss your requested work. You confirm that your files do not infringe another person's rights.

Site contentOur text, layout, marks, and original materials belong to HP Support or its licensors.

File checksWe may identify obvious format or print issues, but approval remains yours.

RetentionFiles may be retained only as needed for service records, repeat work, or legal duties.

Invoice and printed order sheet arranged beside a calculator and paper samples in a small print office

04 / Charges

Quotes and Payment HP Support

Prices are based on the agreed scope and may change when requirements change.

Quotes
Quotes identify the work covered and any stated expiry period. They do not include unlisted revisions, extra quantities, special materials, or third-party charges.

ApprovalWork begins after the requested scope and price are accepted.

InvoicesPayment is due by the date shown on the invoice.

ChangesAsk before production if you need to alter an approved order.

Technician documenting printer settings on a tablet beside a networked office printer

05 / Limits and responsibility

Practical Limits Apply HP Support

Guidance is based on the information available at the time. Test important settings before a large production run.

To the extent allowed by law, HP Support is not responsible for indirect loss, lost revenue, or problems caused by inaccurate files, unsuitable equipment, third-party systems, or instructions that were not followed.

Nothing in these terms removes a legal right or responsibility that cannot be excluded under applicable law.

Bright Hutchinson print office reception with a service folder, paper samples, and a small printer

06 / Questions and updates

Talk Through a Concern HP Support

Contact us if a term is unclear or if a service detail needs correction. We will review the matter using the information in your request.

Contact HP Support

HP Support
Panorama Drive
Hutchinson, Kansas 67502, USA
Phone: +1 472 386 4740
Email: [email protected]

We may update these terms when our website or services change. The current version posted on this page applies to future use.